Hi,

sometimes ticket are set to pending until a date in the "far" future. These tickets bother in the queue or myqueue-view.

So I though about making a new (my first) state of type pending-auto, called it "pending - hide".

I deleted "pending auto" from Ticket::ViewableStateType and added
"pending - hide => open" to Ticket::StateAfterPending to recall "pending - hide" with overdue date.

So far so good. The problem ist that
* unlocked "pending - hide"-tickets are really hidden within queue-view
* but locked "pending - hide"-tickets are shown within myqueue-view
I now can remember that lock closed tickets are also shown within myqueue ;-)

Any suggestions how I could realize my requirement to also hide locked tickets?

Bye, Alex
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