Brunier, Mikael wrote:
When a ticket is created I can specify a type of problem, this is
ok, but I have to add more precision for the problem.
On the 2.1.7 OTRS version I had the "Free Fields"
<<FreeFields.JPG>>
But in the 2.2.6 with ITSM 1.0.6 the link is replaced by "ITSM
Fields", but it's absolutely not the same functions.
<<ITSMFields.JPG>>
And when I add Free Key Fields in the Sysconfig, no more…
I don't know if the problem is caused by the OTRS version or ITSM.
Is it any issue for this problem or another solution to add
precision to a ticket ?
I believe ITSM uses a number of OTRS free fields, but I also believe
the number of free fields was raised. For ITSM issues please join the
ITSM mailinglist: http://lists.otrs.org/mailman/listinfo/itsm
Nils Breunese._______________________________________________
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