Re: [otrs] Age in customer and agent interface

[Shawn Beasley]

Hi,

In the customer interface the age displayed is the time from the begining of
the ticket thought the ticket it is closed.
The idea is to display the time in working hours and when the ticket is
close the total time in working hours.

If its posible to display the time in working hours also in the agent
interface will be fantastic.

Tickets never die, they just get older. So, try using the Time Accounted feature to set the amount of time (Work Units = can be minutes for example) use to work on a ticket. This will always be displayed in the Zoom view.

--
Shawn Beasley
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