Thanks for you help Kind Regards
--------------------------- Caspar Kennerdale Operations and Production Manager Web Operations Centaur Media plc 79 Wells Street, London, W1T 3QN 020 7970 4680 -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Nick Bright Sent: 14 April 2008 20:32 To: User questions and discussions about OTRS.org Subject: Re: [otrs] 1st post and questions Caspar Kennerdale wrote: > Hi > > I have just had OTRS installed onto a test server to test its viability > for my company. > > > > I have a few questions which may be rather basic but which I cannot find > to answers. Hopefully some of these can be answered by someone > > > > - Are you able to view 'closed' tickets Yes, through the "Search" function. > > - Are you able to close a ticket without having to submit copy > within a message box Not from my experience. There must be a message body. If I don't have anything I just type in "closed". > > - Are you able to set up automate archive functions - i.e back > up and archive once a month - so that older requests were not clogging > the system (but can be referred to if need be) You mean automatically close tickets that are too old? I'm not sure if it can do that automagically. > > - Can attachments be saved on a different server? I don't think so, but I'm not sure. > > - Are you able to delete users, queues etc (or hide them) I see > you can add and amend but I am thinking about when categories become > redundant In my experience, nothing can ever be deleted from OTRS. If you don't need it anymore, it's simply changed to "invalid". > > > > Kind Regards > > > > --------------------------- > > Caspar Kennerdale > > Operations and Production Manager > > Web Operations > > > > Centaur Media plc > > 79 Wells Street, > > London, > > W1T 3QN > > > > 020 7970 4680 > > > > > > > ---------------------------------------------------------------------------- -------------- > > This email is from Centaur Media plc. 50 Poland Street, LONDON. W1F 7AX, > Registered in England & Wales No. 4948078. The email and any attachments are > confidential and may contain privileged information, and are intended for the named > addressee(s) only. If you are not the intended recipient, please notify us immediately > and do not disclose, distribute, or retain this email or any part of it. > > While we have checked this e-mail and any attachments for viruses, we do not > warrant that they are virus-free. You must therefore take full responsibility for virus > checking. Centaur Media plc. and its subsidiaries reserve the right to monitor all email > communications through their networks in line with the Lawful Business Practice > Regulations, 2000. > > > ------------------------------------------------------------------------ > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ ------------------------------------------------------------------------------------------ This email is from Centaur Media plc. 50 Poland Street, LONDON. W1F 7AX, Registered in England & Wales No. 4948078. The email and any attachments are confidential and may contain privileged information, and are intended for the named addressee(s) only. If you are not the intended recipient, please notify us immediately and do not disclose, distribute, or retain this email or any part of it. While we have checked this e-mail and any attachments for viruses, we do not warrant that they are virus-free. You must therefore take full responsibility for virus checking. Centaur Media plc. and its subsidiaries reserve the right to monitor all email communications through their networks in line with the Lawful Business Practice Regulations, 2000. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
