I have been very impressed with OTRS and the ability to customize to meet our
needs. I cannot however, figure out how to limit the Ticket Type Dropdown list
for the Customer "New Ticket" Email form. We would like to have the ability to
only have the Customer open certain types of tickets. I have only been able to
give them all of the ticket types or none. Can this be done? Thanks in advance
for any help!!
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