Hello, I have migrated our OTRS system from a Linux installation to a Solaris installation. The MySql database has been moved to an EMC data mover. The OTRS system was upgraded from 1.2.3 to 2.2.6. I seem to have 3 intractable problems: 1. It takes about 1 minute, 20 seconds to log into the system and/or whenever you click on "Ticket" when you are somewhere else like in "Admin". Where should I start looking to find out why I'm having such a performance issue? 2. I'm getting messages about the "update_time" for each ticket being extremely old. In fact the system believes that the update time for all the tickets is 1/12/1970!!! I don't think version 1.2.3 had an "update_time" so this is a new "feature" for us. At the moment it is very unwelcome. How to I either get rid of and/or fix "update_time"? 3. We can get to the faqs from http://server_name/otrs/faq.pl but we cannot get to them from the "FAQ" button. I've read other posts to this list that says the permissions need to be changed for each of the FAQ categories, but when I go to "FAQ" I don't see the "Category" button like I did in 1.2.3. Where did it go and how can I fix this? I ran each of the Upgrade scripts against the database that were in $OTRS_HOME/scripts; specifically, DBUpdate-to-1.3.mysql.sql, then DBUpdate-to-2.0.mysql.sql, then DBUpdate-to-2.1.mysql.sql, and finally DBUpdate-to-2.2.mysql.sql. I did not get any errors with each of these upgrades. Any help that the list can provide would be terrific! Thank you, Viele Dank, David Buice ITIL Foundations Certified EDS - PSIC 7000 Chicago Road Warren, MI 48092 ( Phone:+1-586-575-4525 + mailto:[EMAIL PROTECTED] cell: 248-249-9122
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