Baker, Greg wrote:
Is it possible to configure otrs to send an email to an agent or agents when a new ticket is added to a specific queue?
See the docs: http://doc.otrs.org/2.2/en/html/x995.html Nils Breunese. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
