[EMAIL PROTECTED] wrote:

I have a running 2.0.4 OTRS installation and I am considering updating it to 2.2.6.

Can anyone give me an idea of how difficult or problematic this might be? Is it as simple as replacing the binaries or has the mySQL tables and indexes changed significantly as well?

If there are significant changes has anyone developed a tool or perl script that assists in the conversions?

You need to apply the database update scripts, which are included in the download. Also see the UPGRADING file.

Nils.
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