Well I think you might have faced this problem and can help me resolve it:
Problem:
Our agents have some answers to compose and send it to customer tickets. Among
these answers, if for example answer1 is going to be composed, agent should
copy the subject of ticket to a link like:
http://www.domain.com/phpscript.php?param1=<SUBJECT OF TICKET>
then agent will change the state of ticket to some thing else and reply is sent.
the output of that external link is not important, only run it for once is
necessary.
Now my question:
Is there any way to automate such link running by trigging an event on change
status of ticket or on composing answer? Of course the php code itself is
available but I don't know where to call it in Perl scripts of OTRS.
Thank you for your help,
Nia
---------------------------------
Be a better friend, newshound, and know-it-all with Yahoo! Mobile. Try it now._______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
=> http://www.otrs.com/
