First of all, I am grateful that this list is working again. Thank you to whomever spends time on the functionality of this site. =)
For my situation: I have changed my queues to all send out customer notifications for all three options (cusotmer move, customer state, customer owner) but when I create a new ticket for that customer via the new phone ticket, it fails to send out an email to that customer. It does, however, send out notifications when I perform any of these changes to the ticket (new owner, move it, or change the state). What I am looking for is a way to only send out a notification to the customer if there is a new ticket created for that queue. I was under the impression that if a new ticket is created in a queue then a notification would be sent out to that customer, this however didn't happen when I tested it. Is there something I need to change or is this impossible, or is there a config option I can change? Any help is welcomed. Thank you, P.S. The agent notifications are all working wonderfully. >~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~> Craig Meirick, Help Desk/PC Support Northeast Iowa Community College -- http://www.nicc.edu <~<~<~<~<~<~<~<~<~<~<~<~<~<~<~<~<~<~<~<~<~<~<~< _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
