Hello, man!
I've come across this issued upon trying to install that on my WAMP
environment. That's because the default OTRS log mode is "SysLog", which
would fine if it was a LAMP system.
You should add the following lines to you Config.pm
# ---------------------------------------------------- #
# fs root directory
# ---------------------------------------------------- #
$Self->{'LogModule::LogFile'} = 'C:\otrs\otrs.log';
$Self->{'LogModule'} = 'Kernel::System::Log::File';
That will change this default behavior. That should work, or at least yield
some other kind of error! :P
At the time I couldn't use the provided installer package, because I already
had both Apache and MySQL running on my server.
Best regards,
Harry
Brazil
On Tue, May 20, 2008 at 11:25 AM, <[EMAIL PROTECTED]> wrote:
> Hi,
>
>
>
> I'm configuring OTRS on a WAMP (Win/Apache/MySql/Perl_Php) environment.
> After taking otrs-2.2.6.zip and other s/w and initial modifications, I'm
> getting this error when I ran http://localhost/otrs/index.pl.
> *Software error:*
>
> Can't locate object method "new" via package "Kernel::System::Log::SysLog" at
> d:/otrs/Kernel/System/Log.pm line 73, <PRODUCT> line 36.
>
> For help, please send mail to the webmaster ([EMAIL PROTECTED]),
> giving this error message and the time and date of the error.
>
> I put a hello.pl in otrs root and it is working fine. I'm attaching
> Config.pm and Default.pm files also. Please suggest me where I'm lost.
>
>
>
> Thanks
>
> *N Ramesh*
>
>
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