Hello everybody :-) I'm using OTRS 2.2.6 and my Auto-Reply isn't working.. there's no requests to my smtp server but the ticket was created fine.
I'm using LDAP as Customer Database, but I guess this is working
fine.. because the ticket is correctly assigned from database.
And I'm using PostmasterMailAccount package to download mail's from
server (because I'm using a google account and I need to connect with
SSL)
Thu May 22 10:57:59 2008 notice OTRS-CGI-10 Response::Agent: 0s
taken
(URL:Action=AdminLog:IgorMacedo)
Thu May 22 10:57:57 2008 notice OTRS-PMMA-10 Fetched 2 email(s) from
[EMAIL PROTECTED]@pop.gmail.com.
Thu May 22 10:57:57 2008 notice OTRS-PMMA-10 New Ticket
[2008052210000023/Testing auto-re] created
(TicketID=11,Queue=Projetos,Priority=3 normal,State=new)
Thu May 22 10:57:57 2008 notice OTRS-PMMA-10 Take UserCustomerID
(IgorMacedo) from customer source backend based on
([EMAIL PROTECTED]).
Thu May 22 10:57:57 2008 notice OTRS-PMMA-10 Take UserLogin
(IgorMacedo) from customer source backend based on
([EMAIL PROTECTED]).
Thu May 22 10:57:48 2008 notice OTRS-CGI-10 Response::Agent: 0s
taken
(URL:Action=AdminLog:IgorMacedo)
On my Kernel/Config.pm I got:
# Sendmail over SMTP
$Self->{'SendmailModule'} = 'Kernel::System::Email::SMTP';
$Self->{'SendmailModule::Host'} = 'localhost';
$Self->{'SendmailModule::Port'} = '25';
$Self->{'SendmailModule::AuthUser'} = '';
$Self->{'SendmailModule::AuthPassword'} = '';
Attached is my Auto Responses <-> Queue
Thanks for any help !
Regards,
Igor
<<attachment: Picture 5.png>>
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