I was wondering if anyone has a how-to or a list of steps to follow when migrating OTRS from Windows to Linux. I've tried once unsuccessfully. I've currently got a working OTRS 2.2.6 system running on windows. It was installed with the win32 installer available on www.otrs.org. My target system is Ubuntu 8.04. I'm no linux expert but I can figure out enough to get myself in trouble.
On my first attempt, I installed mysql-server, mysql-client, and otrs2_2.0.4p01-18_all.deb. Then I copied all the var/articles over, copied the entire contents of the mysql/data folders (yes this is probably a bad idea, but since the machine is dedicated to otrs I didn't see any need to preserve anything), and the kernel/config.pm and kernel/config folder. Then I manually edited config.pm to change the "c:\" paths to /usr/share/otrs. After restarting mysql, I was able to access the otrs database with the otrs account and password without a problem, but I started getting file-system permission errors trying to access /var/lib/otrs/article when i fired up otrs... this is where I started getting confused, because the application runs in apache2 as www-data but the files and directories are all owned by otrs:www-data.. it seemed to me that it ought to be running with suexec as otrs, but that was beyond the scope of my understanding. Instead I tried granting www-data write permission to the var/articles directories. That got around the permission problem, and I'm able to reach the otrs logon page but it wont accept my credentials. I think I just totally borked this entire setup so I think I need to start fresh with some step by step documentation. If anyone can provide some assistance or some step by step instructions I would greatly appreciate it! Thanks
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