nah nah he's rite. Forget what I said. 2008/5/22 <[EMAIL PROTECTED]>:
> Quoting Go Wow <[EMAIL PROTECTED]>: > > As I said, that was the first thing I tried. In admin>>responses>>empty > response, the "Response" field is empty -- there is nothing in it. If that > doesn't mean "empty response", what does? > > > > > You can achieve it by going to admin>> responses and selecting the "empty >> response" and editing it. >> >> 2008/5/22 <[EMAIL PROTECTED]>: >> >> When an agent uses an emtpy response with the default config, it gets >>> formatted like this - >>> >>> <Salutation> >>> <Body of Original Email> >>> <Signature> >>> >>> I want to move the body of the original mail up and put the original mail >>> at the very bottom, so that an agent answering a ticket with an empty >>> response sees this -- >>> >>> <Salutation> >>> <Signature> >>> <Original Mail> >>> >>> I don't see how to rearrange that in the config options for Salutation, >>> Signature, or Response. Any help is appreciated. >>> >>> ---------------------------------------------------------------- >>> This message was sent using IMP, the Internet Messaging Program. >>> >>> >>> _______________________________________________ >>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>> Archive: http://lists.otrs.org/pipermail/otrs >>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>> Support or consulting for your OTRS system? >>> => http://www.otrs.com/ >>> >>> >> >> >> -- >> Those that make the rule don't play the game!! >> >> > > > ---------------------------------------------------------------- > This message was sent using IMP, the Internet Messaging Program. > > -- Those that make the rule don't play the game!!
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