Hi, Arnold Ligtvoet wrote: > Hi, > > I have an issue here with tickets that are in a closed state, but a > reminder is being sent via mail to the agent. All tickets have had a > reminder set and were (and are) in closed status. > > The tickets do not appear in any queue or in the locked tickets. When I > click on the link in the reminder I can see that the ticket is closed > successful and in normal state. If I now lock it again and close it, it > will send another reminder in a couple of days. > > Anyone any idea? Am I forgetting to run a cron job or something? > > Regards, > > Arnold Ligtvoet > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > => http://www.otrs.com/
Which version are you using?
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Shawn Beasley
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