If I follow your question correctly, the answer is yes. This is the behavior I have seen. You'd would have to edit each ticket assigned to that customer.
I would think there may be an automated way of performing this. Paulo Abreu wrote on 6/4/08 12:03 >I have just edit client user >and after changing user >name, the user is >not able to track its tickets >again. I have to restore >username again. >Is this a normal behavior? > >Thanks, >Paulo Abreu _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
