Hello All,
I'm currently having an issue with one of my OTRS system addresses. I have an e-mail account [EMAIL PROTECTED] and I have a queue named Accounts that has a sub-queue Accounts::General.
I've set the system address to file all new tickets into the sub-queue Accounts::General. However, whenever new tickets come in OTRS is still sorting my e-mails into the main Accounts queue. I have a bunch of other system e-mail addresses setup up in the same manner and all of them seem to be able to sort the new e-mail tickets into the correct sub-queues correctly except this one. Can someone point me in the right direction? Did I just forget to configure something somewhere that I might have done in the past?
Thank you. :) Henry _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
