Hi there, If I'm right, the 'Move Notification' setting alerts the user (customer) and not the agent.
Regards, C. On Thu, Jun 5, 2008 at 7:51 PM, Lucas Keller <[EMAIL PROTECTED]> wrote: > Yes, I guess I should have mentioned that. Move notifications are turned > on for every agent. My guess is that there is some setting that stops > notifications from being sent out every single time a ticket is moved. What > I would like, is that if it moves from one queue to another to another and > so on, every single time a notification is sent to every user that is > "watching" that queue. > > > > Thanks, > > Lucas Keller > > > > *From:* [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] *On Behalf Of > *adrian guevara > *Sent:* Wednesday, June 04, 2008 11:30 PM > *To:* User questions and discussions about OTRS.org > *Subject:* Re: [otrs] Agent notification - Queue Move > > > > Hey Lucas, > > I'm not an expert my self, but if it helps... > > Have you tried turning "Move Notifications" to "yes" on both of the agent's > preferences settings? > > On Thu, Jun 5, 2008 at 7:53 AM, Lucas Keller <[EMAIL PROTECTED]> wrote: > > > > > > I have an interesting issue, that I am unable to find a configuration > change for (though, it probably does exist somewhere!). > > > > Situation (simplified): > > > > Queue 1: > > SubQueue – A > > SubQueue - B > > > > Agent1 has queue 1 and SubQueue A as "My Queues". Ticket comes in to queue > 1, notification goes to agent. Ticket gets moved to SubQueue A, and agent > gets a notification. (Working as I would expect). > > > > Now, agent1 goes and looks at said ticket, and moves ticket to SubQueue B. > > > > Agent 2 has SubQueue – B as a "My Queues" and does NOT get a notification. > > > > This is one simple showing of this, but really.. we are moving tickets > around a little more often than this between several different subqueues. > The only time we get any notifications of new tickets in a queue is when > they first come in and the first subqueue they get moved into. Is this > normal? Can we change it so that we get a notification EVERY time a ticket > goes into another queue? > > > > > > Thanks, > > Lucas Keller > > Prophet Network Integration > > (o) 602.454.0471 > > > > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > => http://www.otrs.com/ > > > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > => http://www.otrs.com/ >
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