Hello,
I have created a queue SEVERITY-3 with Calendar 1(8:00-17:00 x 5).
Calendar 1 is configured as 8:00-17:00 for weekdays.
Escalation solution time for that queue is 14400 mins (10 days).
While creating an e-mail ticket, Due Date is given as TOMORROW, my escalaiton
solution time constraint is not taken into consideration.
How can I make DUE DATE calculated to 10 days later.
Thanks in advance,
Aysel
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