Hi Steve.
If you look at the error, it asks if you've configured the database yet and
tells you how to do it:
No database connect! Error!
May your database isn't configured yet?
Try the web installer to configure your database:
-->> http://ftp.helicosbio.com/otrs/installer.pl <<--
Try that. If that doesn't work, try configuring the database manually. That's
also specified in the error message you get.
--
Lars
________________________________
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Steve Rizkalla
Sent: Friday, June 20, 2008 1:02 PM
To: [email protected]
Subject: [otrs] Setup Issue on RHEL5 (Access Denied)
Hi everyone, we're trying to install this onto a RHEL5 server and all seemed to
have gone well but otrs doesn't start with the following messages. I don't see
any other setup tasks involving the database but it is definitely running, I
can log into it just fine. I do not know however the otrs user password for
MySql. Maybe I don't even need to know it, who knows.... This looks like it
would be a common problem so I thought I'd ask the list for help. Thank you!
Steve
[EMAIL PROTECTED] ~]# service otrs start
Starting OTRS..
Checking httpd ... done.
Checking MySQL ... done.
Checking database connect... DBI
connect('database=otrs;host=localhost;','otrs',...) failed: Access denied for
user 'otrs'@'localhost' (using password: YES) at /opt/otrs/Kernel/System/DB.pm
line 203
ERROR: OTRS-CheckDB-10 Perl: 5.8.8 OS: linux Time: Fri Jun 20 01:58:15 2008
Message: Access denied for user 'otrs'@'localhost' (using password: YES)
Traceback (5253):
Module: Kernel::System::DB::new (v1.75.2.1) Line: 180
Module: /opt/otrs/bin/CheckDB.pl (v1.17) Line: 49
No database connect! Error!
May your database isn't configured yet?
Try the web installer to configure your database:
-->> http://ftp.helicosbio.com/otrs/installer.pl <<--
or configure your database with README.database (DB - Setup Example)
[EMAIL PROTECTED] ~]#
_________________________________________
Steve Rizkalla
Helicos BioSciences Corporation
617-264-1876 office
617-264-1776 fax
http://www.helicosbio.com
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