Hi Ann,
It is possible, but you need some to do some "codehacking".
First of all, you can choose which queues the cutomer can submit to:
In config.pm add:
$Self->{'CustomerPanelOwnSelection'} = {
'HD' => ' Helpdesk IT',
'HR' => 'Human Resources',
};
# where HD is your queue as seen in the system and ' Helpdesk IT' as seen
in the webpage.
Second, if you want to avoid the '-' as default queue for the customer new
ticket, do the following:
In CustomerTicketMessage.pm (about line 411) - Change the default
behaviour from the To: field in the new Ticket screen for the Customer.
# %NewTos = ($Object->Run(Env => $Self), ('', => '-')); # This is
the line to be modified
%NewTos = ($Object->Run(Env => $Self), ());
Regards,
C.
On Fri, Jun 20, 2008 at 12:56 PM, Lars Jørgensen <[EMAIL PROTECTED]> wrote:
> Hi Ann,
>
> Sysconfig -> Ticket -> Frontend::Customer::Ticket::ViewNew
>
> Look for "Ticket::Frontend::CustomerTicketMessage###StateDefault". Default
> is "new".
>
> And, uh, I just realized that you asked for ticket "type" and not "state".
> I don't know about types but I'll post this anyway in case you really meant
> "state" :-)
>
>
> --
> Lars
>
> ------------------------------
> *From:* [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] *On Behalf Of
> *Ann Lee
> *Sent:* Friday, June 20, 2008 6:22 AM
> *To:* [email protected]
> *Subject:* [otrs] Standard Type for New Ticket Creation at Customer Web
> Interface
>
> Hi guys,
>
>
>
> Is that a way to set default ticket type when creating new ticket at
> customer frontend? i did not found anything in sysconfig to set ticket type
> as default.. :(
>
>
>
> Best Regards
>
> Ann
>
>
> _______________________________________________
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> Support or consulting for your OTRS system?
> => http://www.otrs.com/
>
_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
=> http://www.otrs.com/
