Hooman Mesgary wrote:
When a customer add a new ticket, the system set the owner to '[EMAIL PROTECTED]'. what should I do to change it to the customer? I mean: I want otrs set the owner of every ticket to the customer who made that ticket, not the [EMAIL PROTECTED]
The owner of a ticket is the agent handling the ticket, not the customer.
Nils Breunese. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
