Lars Jørgensen wrote:
Den 14/07/2008 kl. 09.54 skrev Robin Bowes:
I can see the cronjob is running:
Jul 14 00:53:01 rax crond[29489]: (otrs) CMD
($HOME/bin/PostMasterMailbox.pl >> /dev/null)
Jul 14 00:54:01 rax crond[29500]: (otrs) CMD
($HOME/bin/PostMasterMailbox.pl >> /dev/null)
But, it doesn't seem to do anything.
Af few things to look into:
1: Execute the job manually as the OTRS user, not root.
Ah, that got it. It's a permissions issue.
When I ran it as the otrs user I got this error:
-bash-3.1$ bin/PostMasterMailbox.pl
Can't locate Kernel/Config.pm in @INC (@INC contains:
/var/www/otrs/Kernel/cpan-lib /var/www/otrs
/usr/lib/perl5/site_perl/5.8.8/i386-linux-thread-multi
/usr/lib/perl5/site_perl/5.8.7/i386-linux-thread-multi
/usr/lib/perl5/site_perl/5.8.6/i386-linux-thread-multi
/usr/lib/perl5/site_perl/5.8.5/i386-linux-thread-multi
/usr/lib/perl5/site_perl/5.8.8 /usr/lib/perl5/site_perl/5.8.7
/usr/lib/perl5/site_perl/5.8.6 /usr/lib/perl5/site_perl/5.8.5
/usr/lib/perl5/site_perl
/usr/lib/perl5/vendor_perl/5.8.8/i386-linux-thread-multi
/usr/lib/perl5/vendor_perl/5.8.7/i386-linux-thread-multi
/usr/lib/perl5/vendor_perl/5.8.6/i386-linux-thread-multi
/usr/lib/perl5/vendor_perl/5.8.5/i386-linux-thread-multi
/usr/lib/perl5/vendor_perl/5.8.8 /usr/lib/perl5/vendor_perl/5.8.7
/usr/lib/perl5/vendor_perl/5.8.6 /usr/lib/perl5/vendor_perl/5.8.5
/usr/lib/perl5/vendor_perl /usr/lib/perl5/5.8.8/i386-linux-thread-multi
/usr/lib/perl5/5.8.8 .) at bin/PostMasterMailbox.pl line 36.
BEGIN failed--compilation aborted at bin/PostMasterMailbox.pl line 36.
On checking, /var/www/otrs/Kernel/Config.pm was owned by apache:root and
chmod 640 so the otrs user couldn't read it.
Changing Config.pm to 644 caused the cron to work, but that's not secure
(don't want Config.pm to be world-readable). It needs to be owned by
apache so the web interface can change settings. I wonder if apache
group ownership will be enough, i.e. chown otrs:apache Confg.pm ?
R.
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