Hi,
I think it will be a good idea if someone can list all the CRM related
features of OTRS and also add it to the otrs.org too.
Regards,
-Hooman

On Wed, Jul 23, 2008 at 2:44 PM, Egor Tsilenko <[EMAIL PROTECTED]> wrote:

>   Andrew Stesin wrote:
>
> Dear OTRS gurus,
>
> is OTRS suitable for use as a CRM system, or does it lack some
> critical CRM functionality?
>
> Maybe some add-on exists (like ITSM) which makes a lightweight CRM
> system from OTRS ?
>
> Thanks in advanse!
> Andrew
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>
> Hi Andrew,
> It is a compicated question. Can you explain what exactly do you need from
> CRM system?
> --
> [image: MoiKrug - Циленко Егор] <http://bg8s.moikrug.ru/?from=userlink>Циленко
> Егор <http://bg8s.moikrug.ru/?from=userlink>
>
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