Hi All,
I'm still new with OTRS and learning, so any help would be
appreciated. Is it possible to change the way queues function in OTRS?
I would like it to show all the tickets in a specific queue,
regardless of if it is locked or not. The reason for this is that if I
have a queue called 2nd Level support, I want all the agents that is
part of the group assigned o this queue to see all the open tickets in
the queue.
Thank you
Pieter
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