Thank you for the response Nils. I downloaded and installed the calendar package and that cleared up the error messages I was getting in the log.
Sadly, that did not fix my response time issue. I can click on any of the items in the toolbar (e.g. FAQ, Admin, Stats, Preferences, Customer, Logout, etc.) and get reasonable response time (like 1/2 a second). But when I first log on or if I click on QueueView or Locked Tickets or do anything that invokes "Action=TicketQueue" or "Action=TicketMailbox", there is a 1 minute, 20 second response time. There don't appear to be any meaningful data or errors in the logs of OTRS, Apache, or MySQL. I can't find a way to capture whatever is going on between the moment I click on, say, QueueView, and when the actual page comes up. I would appreciate any help that anyone might be able to give. Regards, David Buice ITIL Foundations Certified EDS - PSIC 7000 Chicago Road Warren, MI 48092 ( Phone:+1-586-575-4525 + mailto:[EMAIL PROTECTED] cell: 248-249-9122 -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Nils Breunese (Lemonbit) Sent: Wednesday, July 23, 2008 11:23 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Long Response Time Due to Missing Calender_Event Table Buice, David R wrote: > Neither the OTRS 1.2.3 nor the OTRS 2.2.6 database has a > calendar_event table so I don't know why OTRS is looking for one. > I'm thinking this is what is causing my response time issues. Our OTRS 2.2.7 installation does have this table. It is empty in our database though. And there is also a table called calendar_event_involved. They may be there because we had the Calendar package installed at some point. See Admin > Package Manager to see if you maybe have extra packages installed. Nils Breunese. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
