Hi All,
Please direct me to the correct mailling list if this is the wrong one
for my question.
Is it possible to change the Queue Viem to show all tickets in a queue
and not just the ones which is unlocked? the reason I ask this is for
supervisor puposes. We are still in the process of configuring OTRS
for our needs and one of the things we have is a supervisor that is in
charge of each queue. I would like them to be able to see the all te
tickets in a queue even the locked ones.
I will admit that I am new to OTRS and might be missing the point of
locked tickets, if so, please point me in the right direction if I
have it wrong.
Regards,
Pieter
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