I get a timeout when creating a new ticket in OTRS 2.30 RC1. I am using LDAP authentication and a MSSQL backend custoemr database. The following is the HTTP_ERROR log.
[Tue Aug 05 07:30:14 2008] [error] [client 192.168.9.1] [Tue Aug 5 07:30:14 2008] index.pl: Use of uninitialized value in numeric ge (>=) at ../..//Kernel/Modules/AgentTicketQueue.pm line 955. [Tue Aug 05 07:30:14 2008] [error] [client 192.168.9.1] [Tue Aug 5 07:30:14 2008] index.pl: Use of uninitialized value in concatenation (.) or string at ../..//Kernel/Modules/AgentTicketQueue.pm line 956. [Tue Aug 05 07:30:14 2008] [error] [client 192.168.9.1] [Tue Aug 5 07:30:14 2008] index.pl: Use of uninitialized value in numeric ge (>=) at ../..//Kernel/Modules/AgentTicketQueue.pm line 977. [Tue Aug 05 07:30:37 2008] [error] [client 192.168.9.1] [Tue Aug 5 07:30:37 2008] index.pl: Subroutine typesbyname redefined at /usr/lib64/perl5/vendor_perl/5.8.8/x86_64-linux-thread-multi/Net/DNS.pm line 168., referer: http://192.168.1.23/otrs/index.pl [Tue Aug 05 07:30:37 2008] [error] [client 192.168.9.1] [Tue Aug 5 07:30:37 2008] index.pl: Subroutine typesbyval redefined at /usr/lib64/perl5/vendor_perl/5.8.8/x86_64-linux-thread-multi/Net/DNS.pm line 185., referer: http://192.168.1.23/otrs/index.pl [Tue Aug 05 07:30:37 2008] [error] [client 192.168.9.1] [Tue Aug 5 07:30:37 2008] index.pl: Subroutine classesbyname redefined at /usr/lib64/perl5/vendor_perl/5.8.8/x86_64-linux-thread-multi/Net/DNS.pm line 224., referer: http://192.168.1.23/otrs/index.pl [Tue Aug 05 07:30:37 2008] [error] [client 192.168.9.1] [Tue Aug 5 07:30:37 2008] index.pl: Subroutine classesbyval redefined at /usr/lib64/perl5/vendor_perl/5.8.8/x86_64-linux-thread-multi/Net/DNS.pm line 240., referer: http://192.168.1.23/otrs/index.pl [Tue Aug 05 07:30:37 2008] [error] [client 192.168.9.1] [Tue Aug 5 07:30:37 2008] index.pl: Subroutine version redefined at /usr/lib64/perl5/vendor_perl/5.8.8/x86_64-linux-thread-multi/Net/DNS.pm line 304., referer: http://192.168.1.23/otrs/index.pl [Tue Aug 05 07:30:37 2008] [error] [client 192.168.9.1] [Tue Aug 5 07:30:37 2008] index.pl: Constant subroutine PACKETSZ redefined at /usr/lib64/perl5/vendor_perl/5.8.8/x86_64-linux-thread-multi/Net/DNS.pm line 305., referer: http://192.168.1.23/otrs/index.pl [Tue Aug 05 07:30:37 2008] [error] [client 192.168.9.1] [Tue Aug 5 07:30:37 2008] index.pl: Constant subroutine HFIXEDSZ redefined at /usr/lib64/perl5/vendor_perl/5.8.8/x86_64-linux-thread-multi/Net/DNS.pm line 306., referer: http://192.168.1.23/otrs/index.pl [Tue Aug 05 07:30:37 2008] [error] [client 192.168.9.1] [Tue Aug 5 07:30:37 2008] index.pl: Constant subroutine QFIXEDSZ redefined at /usr/lib64/perl5/vendor_perl/5.8.8/x86_64-linux-thread-multi/Net/DNS.pm line 307., referer: http://192.168.1.23/otrs/index.pl [Tue Aug 05 07:30:37 2008] [error] [client 192.168.9.1] [Tue Aug 5 07:30:37 2008] index.pl: Constant subroutine RRFIXEDSZ redefined at /usr/lib64/perl5/vendor_perl/5.8.8/x86_64-linux-thread-multi/Net/DNS.pm line 308., referer: http://192.168.1.23/otrs/index.pl [Tue Aug 05 07:30:37 2008] [error] [client 192.168.9.1] [Tue Aug 5 07:30:37 2008] index.pl: Constant subroutine INT32SZ redefined at /usr/lib64/perl5/vendor_perl/5.8.8/x86_64-linux-thread-multi/Net/DNS.pm line 309., referer: http://192.168.1.23/otrs/index.pl [Tue Aug 05 07:30:37 2008] [error] [client 192.168.9.1] [Tue Aug 5 07:30:37 2008] index.pl: Constant subroutine INT16SZ redefined at /usr/lib64/perl5/vendor_perl/5.8.8/x86_64-linux-thread-multi/Net/DNS.pm line 310., referer: http://192.168.1.23/otrs/index.pl [Tue Aug 05 07:30:37 2008] [error] [client 192.168.9.1] [Tue Aug 5 07:30:37 2008] index.pl: Subroutine mx redefined at /usr/lib64/perl5/vendor_perl/5.8.8/x86_64-linux-thread-multi/Net/DNS.pm line 319., referer: http://192.168.1.23/otrs/index.pl [Tue Aug 05 07:30:37 2008] [error] [client 192.168.9.1] [Tue Aug 5 07:30:37 2008] index.pl: Subroutine yxrrset redefined at /usr/lib64/perl5/vendor_perl/5.8.8/x86_64-linux-thread-multi/Net/DNS.pm line 341., referer: http://192.168.1.23/otrs/index.pl [Tue Aug 05 07:30:37 2008] [error] [client 192.168.9.1] [Tue Aug 5 07:30:37 2008] index.pl: Subroutine nxrrset redefined at /usr/lib64/perl5/vendor_perl/5.8.8/x86_64-linux-thread-multi/Net/DNS.pm line 345., referer: http://192.168.1.23/otrs/index.pl [Tue Aug 05 07:30:37 2008] [error] [client 192.168.9.1] [Tue Aug 5 07:30:37 2008] index.pl: Subroutine yxdomain redefined at /usr/lib64/perl5/vendor_perl/5.8.8/x86_64-linux-thread-multi/Net/DNS.pm line 349., referer: http://192.168.1.23/otrs/index.pl [Tue Aug 05 07:30:37 2008] [error] [client 192.168.9.1] [Tue Aug 5 07:30:37 2008] index.pl: Subroutine nxdomain redefined at /usr/lib64/perl5/vendor_perl/5.8.8/x86_64-linux-thread-multi/Net/DNS.pm line 353., referer: http://192.168.1.23/otrs/index.pl [Tue Aug 05 07:30:37 2008] [error] [client 192.168.9.1] [Tue Aug 5 07:30:37 2008] index.pl: Subroutine rr_add redefined at /usr/lib64/perl5/vendor_perl/5.8.8/x86_64-linux-thread-multi/Net/DNS.pm line 357., referer: http://192.168.1.23/otrs/index.pl [Tue Aug 05 07:30:37 2008] [error] [client 192.168.9.1] [Tue Aug 5 07:30:37 2008] index.pl: Subroutine rr_del redefined at /usr/lib64/perl5/vendor_perl/5.8.8/x86_64-linux-thread-multi/Net/DNS.pm line 361., referer: http://192.168.1.23/otrs/index.pl [Tue Aug 05 07:30:37 2008] [error] [client 192.168.9.1] [Tue Aug 5 07:30:37 2008] index.pl: Subroutine name2labels redefined at /usr/lib64/perl5/vendor_perl/5.8.8/x86_64-linux-thread-multi/Net/DNS.pm line 378., referer: http://192.168.1.23/otrs/index.pl [Tue Aug 05 07:30:37 2008] [error] [client 192.168.9.1] [Tue Aug 5 07:30:37 2008] index.pl: Subroutine wire2presentation redefined at /usr/lib64/perl5/vendor_perl/5.8.8/x86_64-linux-thread-multi/Net/DNS.pm line 393., referer: http://192.168.1.23/otrs/index.pl [Tue Aug 05 07:30:37 2008] [error] [client 192.168.9.1] [Tue Aug 5 07:30:37 2008] index.pl: Subroutine presentation2wire redefined at /usr/lib64/perl5/vendor_perl/5.8.8/x86_64-linux-thread-multi/Net/DNS.pm line 442., referer: http://192.168.1.23/otrs/index.pl [Tue Aug 05 07:30:37 2008] [error] [client 192.168.9.1] [Tue Aug 5 07:30:37 2008] index.pl: Subroutine rrsort redefined at /usr/lib64/perl5/vendor_perl/5.8.8/x86_64-linux-thread-multi/Net/DNS.pm line 492., referer: http://192.168.1.23/otrs/index.pl [Tue Aug 05 07:32:37 2008] [warn] [client 192.168.9.1] Timeout waiting for output from CGI script /opt/otrs/bin/cgi-bin/index.pl, referer: http://192.168.1.23/otrs/index.pl [Tue Aug 05 07:32:37 2008] [error] [client 192.168.9.1] Premature end of script headers: index.pl, referer: http://192.168.1.23/otrs/index.pl No errors are logged in the /tmp/otrs.log file. Can anyone give me a pointer as to where to start looking for this problem?
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