Hi all, Any idea. Regards. José ________________________________
De : [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] De la part de José Mestre Envoyé : jeudi 7 août 2008 18:04 À : User questions and discussions about OTRS.org Objet : Re: [otrs] How to filter incoming emails Hi, I do that, but I thought it would be more simple to filter directly with OTRS because each customer_user has an email. Thks José ________________________________ De : [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] De la part de Loren Crowe Envoyé : jeudi 7 août 2008 16:53 À : User questions and discussions about OTRS.org Objet : Re: [otrs] How to filter incoming emails Just a thought, but are you hosting email on the OTRS box, or using some other email system? My thought is to do your filtering on your email system rather than your OTRS system. Have an approved list of sender emails that you will actually accept emails from, and bounce or delete the rest. Loren ________________________________ From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of José Mestre Sent: Thursday, August 07, 2008 3:37 AM To: [email protected] Subject: [otrs] How to filter incoming emails I'm using OTRS 2.2.6 and I would like to filter incoming emails. Is it possible to create a filter that will create tickets only for known (in database) customers ? If yes how can I do that ? Thanks. No virus found in this incoming message. Checked by AVG - http://www.avg.com Version: 8.0.138 / Virus Database: 270.5.12/1597 - Release Date: 07/08/2008 05:54 No virus found in this incoming message. Checked by AVG - http://www.avg.com Version: 8.0.138 / Virus Database: 270.5.12/1597 - Release Date: 07/08/2008 05:54
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