thanks for your reply. it doesn't depend whether the ticket is locked or not. OTRS always sends the notifications to the original owner of the ticket. so if the agent A was the first owner of the ticket, he always will get all the notifications even though the ownership is already delegated to agent B.
any ideas? is there somehow a miss configuration or what could be the reason of that behavior? thanks. regards, patrick. -----Ursprüngliche Nachricht----- Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Im Auftrag von Nils Breunese (Lemonbit) Gesendet: Dienstag, 12. August 2008 09:50 An: User questions and discussions about OTRS.org Betreff: Re: [otrs] new owner don't get the email notification Patrick Schiess wrote: > we have the problem that, when e.g. owner A of ticket# 2000 > transmits the ownership of his ticket# 2000 to owner B, then the new > owner never gets the email notification if the customer replies on > that ticket... instead of that, the email notification is still sent > to the original owner, the first one who owned the ticket. > > is this a configuration issue or what exactly is the thought behind > this behaviour? I don't think there is a thought behind this behaviour as it doesn't sound like expected behaviour. Does the ticket really appears in agent B's locked tickets while notifications still go to agent A? Nils Breunese. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
