Hi ! Developers, please, tell me where i can find all <OTRS_ tags for use in my responses/signatures forms?
I find this faq article - http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&CategoryID=5&ItemID=186 but it's too old and incomplete (maybe for old version?) for example, i try to use <OTRS_TICKET_Changed> tag, but .... 742:AgentTicketCompose.pm # cleanup all not needed <OTRS_TICKET_ tags $Data{$_} =~ s/<OTRS_TICKET_.+?>/-/gi; and this tag counted as "not needed" and replace with "-" in my message (but it listed and recommended!) All what i need (ideally) - tag for articleid (current text article inside all ticket structure) or combination of ticketid, date, current answering agent and customer id, that unambiguously define current agent answer article in ticket structure (less acceptably). -- Mike Lykov System Administrator, Domain Name Registrar REG.RU http://www.reg.ru/ +7 495 580-11-11 int. 504 _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
