Hi all
I want to make a graph-pie which elaborates the number of the issues in
each state (opened,closed,new ... etc)
Please help me since this report is very important to me, I want to use
OTRS and what is preventing me from starting depending on it is the
graphical reports.
This is the summary of the stat:
=====================================
Information about the Stat
Stat#: 10001
Title: Overview about all tickets in the system
Object: Ticket
Description: Current state of all tickets in the system without time
restrictions.
Format: graph-pie
Graphsize: 800x600
Sum rows: No
Sum columns: No
Cache: No
Valid: valid
X-axis
State: closed successful
closed unsuccessful
merged
new
open
pending auto close+
pending auto close-
pending reminder
removed
Value Series
State Type: closed
merged
new
open
pending auto
pending reminder
removed
Restrictions
No element selected.
=====================================
Each time it gets me this error:
=====================================
Error: You use invalid data! Perhaps there are no results.
Comment:
Bug Report:
Traceback: ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Tue Aug 12
17:05:24 2008
Message: You use invalid data! Perhaps there are no results.
Traceback (7364):
Module: Kernel::Output::HTML::Layout::Error (v1.104) Line: 1284
Module: Kernel::Output::HTML::Layout::ErrorScreen (v1.104) Line: 1263
Module: Kernel::Modules::AgentStats::Run (v1.61) Line: 2162
Module: Kernel::System::Web::InterfaceAgent::Run (v1.33) Line: 824
Module: /opt/otrs/bin/cgi-bin/index.pl (v1.87) Line: 47
=====================================
Thanks in advance.
--
Mahmoud Korayem
System Administrator
SWS Si-Ware Systems
3 Khaled Ibn Al-Waleed Street, Heliopolis, Cairo, Egypt
PO Box 11361
Cell: +201 00 56 26 17
Tel : +202 2266 7344 ; Ext :111
Tel : +202 2266 7885 ; Ext :111
Fax : +20 22 268 4705
www.si-ware.com
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