Hi Nils, > > Is it possible to compose an email response to an unlocked ticket > > without becoming the owner? > > Yes, just google it: > http://www.mail-archive.com/[email protected]/msg19793.html > You might need to disable the locking requirement in quite a lot of > places. I wouldn't recommend a setup like this though. Locking is a > big part of the point of using a trouble ticket system in the first > place.
That thread is about disabling locking altogether. I just need to disable locking when composing an email response to an unlocked ticket. But the answer was in there, somewhere: Ticket::Frontend::AgentTicketCompose###RequiredLock -- Lars _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
