If you are logged in as admin or an agent, and go to Customer ->
Search -> * and get the list of customers, you get a table with the
following columns:
Username Name Email CustomerID valid/invalid
How do I change the fields that get displayed under "Name" ?
Currently, it displays first_name and last_name, and I want it to
display my custom fields: company, city, state, phone.
I have modified the table to add a few new fields (company name, phone
number, fax, address..) as shown below. Please take note that this
all works pretty well throughout most of the application.
CustomerUserListFields => ['login', 'companyname', 'city',
'first_name', 'last_name', 'customer_id', 'email'],
CustomerUserSearchFields => ['login', 'companyname', 'phone',
'first_name', 'last_name', 'customer_id'],
CustomerUserSearchPrefix => '',
CustomerUserSearchSuffix => '*',
CustomerUserSearchListLimit => 250,
CustomerUserPostMasterSearchFields => ['companyname', 'phone', 'email'],
CustomerUserNameFields => ['companyname'],
[ 'UserCustomerID', 'Net-ID', 'customer_id', 0, 1,
'var', '', 0 ],
[ 'CompanyName', 'Company Name', 'companyname', 1, 1,
'var', '', 0 ],
[ 'Phone', 'Phone Number', 'phone', 1, 0,
'var', '', 0 ],
[ 'Fax', 'Fax', 'fax', 1, 0,
'var', '', 0 ],
[ 'UserFirstname', 'Firstname', 'first_name', 1, 0,
'var', '', 0 ],
[ 'UserLastname', 'Lastname', 'last_name', 1, 0,
'var', '', 0 ],
[ 'UserLogin', 'Username', 'login', 1, 1,
'var', '', 0 ],
[ 'UserPassword', 'Password', 'pw', 0, 0,
'var', '', 0 ],
[ 'Address', 'Address', 'address', 1, 0,
'var', '', 0 ],
[ 'City', 'City', 'city', 1, 0,
'var', '', 0 ],
[ 'State', 'State', 'state', 1, 0,
'var', '', 0 ],
[ 'Zip', 'Zip', 'zip', 1, 0,
'var', '', 0 ],
[ 'UserEmail', 'Email', 'email', 1, 0,
'var', '', 0 ],
[ 'UserComment', 'Comment', 'comments', 1, 0,
'var', '', 0 ],
[ 'ValidID', 'Valid', 'valid_id', 0, 1,
'int', '', 0
--
John Hogenmiller - [EMAIL PROTECTED]
Used for mailing lists - sporadic response
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