Tom Hickey wrote:
Good day, I would like to know if there is some workflow diagram
available. I’m new to this and need some guide in who and how a
ticket is been created, who receive it(queue management) and if no
response from anybody the escalation route.
The otrs admin book is not very clear on this issues.
Any suggestions?
OTRS is pretty flexible, you have to implement your own workflow
really. Think about how you want to use the system and read the
documentation to see how to set it up or ask here if you have
questions about setting certain things up.
Nils Breunese.
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