hi, does anyone know if there is a way to make an automatic definition of "my queues" for every user that works with otrs. i am looking for something like the LDAP group mapping functionality. here a little example:
agent A is part of the group "support" that works for the queue "support", so his default "my queues" definition should contain at least the "support" queue, when he logs into OTRS. has anyone a idea on that point? help would be appreciated. regards, patrick.
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