Hi Shawn
Shawn Beasley wrote:
Hope somebody can help me.
Is there a means to insert custom data into a signature, for example
from an external database?
Strange! Second Try! Can you please better explain your needs?
Signatures are queue based, and you can have more than 1 per system.
What exactly are you looking to do?
What I would like to do is insert a line of text from a database table
into every ticket that one of our agents sends out or replies to. The
text will differ based on certain criteria that is external to OTRS, so
I was wondering if there was some type of freefield variable that could
be populated by an external script when a ticket is sent out.
I hope this makes more sense, but please advise if I can provide any
more info :)
Many thanks
Patric
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