Alejandra Piedra wrote:
Hello
I was wondering if there's a possibility to remove the messages
displayed in the frontend when a ticket has escalated, this because
some people, myself included, find it annoying to have a message for
every single ticket with an error icon.
Thanks and regards
Maria Alejandra Piedra
Hi,
For us, I turned off the frontend agent escalation messages from
SysConfig. In Frontend::Agent::ModuleNotify there is an option for
TicketEscalation.
Terrill
_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
