Hi Mike, 2008/10/1 Mike Lykov <[EMAIL PROTECTED]>: > If article has an attachment, then in this folder i see this files: > > -rw-rw-r-- 1 otrs apache 306 Sep 20 12:42 file-1 > -rw-rw-r-- 1 otrs apache 32 Sep 20 12:42 file-1.content_type > -rw-rw-r-- 1 otrs apache 4056505 Sep 20 12:42 pasport.jpg > -rw-rw-r-- 1 otrs apache 30 Sep 20 12:42 pasport.jpg.content_type > -rw-rw-r-- 1 otrs apache 5502648 Sep 20 12:42 plain.txt > > .content-type contains description about it. > > file-1 is a first text/plain part of letter. > pasport.jpg is an attachment in this article. > > BUT why file plain.txt created in _every_ article folder? It contains all the > same in original (npt parsed/decoded) form and double consumed size. > > How not to create plain.txt? >
This is how otrs works. If you look at tables article_attachment and article_plain, you will see this data. For example you need file plain.txt when you want to look at plain (source) email in ticket view. Bohuslav. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
