> All the "dumb" checks... > (4) Have you configured any responses to be sent from these queues?
Bingo. A thousand thanks. I don't mind being dumb if it means it gets it working. I'd read the docs, but, alas, they are, shall we say, non-trivial, and sometimes things slip through the cracks. And, unfortunately, I'd been looking for the word "notify," not "response". Wups. Deeply appreciated for knocking some sense into my head; I'll get to keep my boss from going with a closed-source application, and I'll get to have some fun with the powerful tool that OTRS certainly appears to be. Thanks to all who took the time to respond! -Ken _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
