Op 2 okt 2008, om 03:42 heeft Charles Sprickman het volgende geschreven:
I'm trying to track down a problem with OTRS. It worked with no
real issues before upgrading to 2.2.5. Currently www.otrs.org is
down, so I'm not sure if I'm still current or not.
ftp.otrs.org is still up though. The latest version in the 2.2.x
series is 2.2.8. Version 2.3.2 is the latest stable.
In short, the problem I'm seeing is that OTRS keeps putting it's own
queue address in the cc: field when composing a reply to a ticket.
If I manually remove that address, all is well, but if I (or another
staffer) forgets, then it starts sending itself reminders and the
like, which can even re-open a closed ticket.
I have OTRS fetching all queues from a single POP mailbox and
sorting based on the "To:" line ("Postmaster Filters"). On the
mailserver, I have [EMAIL PROTECTED] forworading to [EMAIL PROTECTED],
which is the POP account OTRS checks. This worked previously...
Any ideas how to fix this? I assume there must be some new setting
that I missed, but after digging around for quite some time, I'm not
seeing it.
Is the queue system address set to the address that is filtered into
that queue? Admin > Queue > [queue] > System Address.
Nils Breunese.
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