On 9/12/08 8:34 PM, "Buice, David R" wrote: > I'm starting to get calls from users who have forgotten their passwords. They > use the "Lost Password" portion of the Login screen (customer.pl) and get a > new password mailed to them. When they try to log in with the new password > they get the message "Login failed! Your username or password was entered > incorrectly." > > So I go into the 'Admin' area of OTRS, go to 'Customer Users', and change > their password. I get the message that the Customer has been updated and the > log states that the customer's password was successfully changed. When the > customer tries to use the new password they get the same message as above. > > I took a peek at the passwords (encrypted) using phpMyAdmin and I can see that > something has been put in that field, but whatever it is OTRS doesn't like it.
Did you ever figure this one out? I think I'm experiencing the same thing with the new 2.3.3 setup I'm working on. -- Wes Plate Automatic Duck, Inc. http://www.automaticduck.com _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
