It seems to me that one could give "watcher" power to the customer and then automatically subscribe them to the ticket automatically. But the more I think about it the more I think that maybe there should just be two tickets, one internal and one external.
What about linking tickets? I'm not finding where to turn that on ... 2008/11/10 Anton Gubar'kov <[EMAIL PROTECTED]>: > Hello, Paul. > My impression is you mixing all up. I did mix it up too in my very > beginning. > > There is access control for customers. They can see own tickets only in > queues they have access to via group memberships only. > > If you move a customer ticket to a queue, which has a group the customer is > not memer of, the customer will not see the ticket. > > I couldn't figure out how to expose ticket links to the customer. :-( I > couldn't expose SLA timers (I use OTRS::ITSM) to the customer either. > > Regards, > Anton. > > 2008/11/10 Paul Dale <[EMAIL PROTECTED]> >> >> I could swear that there was a way to have linked tickets in OTRS, but >> I'm not finding it at the moment. >> >> Is there one, or am I just mixing it up with something else ...? >> >> Also, when one is using the customer front end. Is there a way to make >> it so that a customer sees all tickets that have their customer id on >> them, whichever queue they are in? >> >> The problem I am having is that if a ticket comes into the customer >> queue and I reassign it to another group then the customer can't see >> it any more. >> >> thanks :) >> >> paul >> _______________________________________________ >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
