Thanks. I'll to implement this and tell if i could make it.
Thanks again. 2008/11/19, Anton Gubar'kov <[EMAIL PROTECTED]>: > Hi, > this is achieved by including [Ticket#200800....] ticket numbers into > subject of emails. I make autoresponses for the queues I use for incoming > tickets and compose the subject automatically. I put the following clause > into autoresponse to direct my users: > <quote> > If you have additional information re: your ticket, reply to this email. > </quote> > When the new message is received it is attached to the ticket > automatically. > > Anton. > > 2008/11/19 Pete <[EMAIL PROTECTED]> > >> Hi, >> >> i'm new to OTRS and iv'e setup a test system based on incoming Help Desk >> emails. >> >> One feature i'd like to find a way to implement would be to group in a >> single ticket all related emails, meaning, one email opens one ticket >> and all replies to that email go to the same ticket. >> >> I've tried without success to find info on how to do this nad tried to >> figure out how could this be done but i guess i still have a lot to >> read about OTRS. >> >> Has anyone done this already, can someone help on this one ? >> >> Thanks >> -- >> Pete >> _______________________________________________ >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > -- Enviada a partir do meu dispositivo móvel Pete _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
