Hello,
I'm currently taking
control of an OTRS setup which was partially configured. Most of it is working
more or less as it should be, the only problem I still have is that when users
go to https://support.***.**/otrs/customer.pl (edited
link ofcourse) and click on New Ticket there is no option available in the
"To"
field. This gives the "* invalid" message next to the field and no ticket is
created. Could someone let me know which parameter this is and how it can be
configured? I've looked at the
sysconfig ( CustomerFrontend::Module###CustomerTicketOverView: and such) but
to no avail and I was unable to
find it in the manual. Thanks in advance, I hope it's not something too obvious.
Kind regards,
Frederik
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