Hello, Raoul, I think you have to look into FreeText area and find out how to define one more freetext field with a predefined list of keys. It's configured in Admin->sysconfig Group Ticket->Core::TicketFreeText
You can configure a new Category freetext field there to suit your needs. Regards, Anton. 2008/11/26 Le machito <[EMAIL PROTECTED]> > Marijan, > The type of a request is related with the qualification of the request, 2 > or 3 different type (Incident, Problem,etc) is enough to caracterize it. > The category function is as a label, a way to collect this information for > a statistical study. (virus, building A, etc) > Thanks > Raoul > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
