Hello once again, is there nobody else here who got this feature request? Being notified in the AgentFrontend for non-locked tickets. Is it just in my case that it is not the default setting? Any hint would be marvellous. Thanks in advance
Markus Markus Nagel schrieb: > Hello list, > I'm searching for the switch in SysConfig where I can turn on the > notification about new tickets and / or followups for non-locked tickets > in the AgentFrontend. > I am notified by email about "my queues", but when I am already logged > in to the AgentFront, I don't want to follow the link in the > notification email but want to be notified by the Frontend itself. > This notification works well for tickets which are locked by my account. > Where do I find this configuration option (I guess, it is one)? > > Thanks in advance > > Markus Nagel > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
