Hi All,
I'm having a little trouble with an installation of OTRS2 on Debian etch -
especially I'm trying to get my customers' userdata from an Active
Directory, and something seems to go wrong there (I get "Panic! No
UserData!" on login..)
So I thought "Hey, would be a great idea to enable debug!" and I set
$Self->{'Debug'} = 5;
in Config.pm. Now the first odd thing is that at the actual logging
location (I'm using the File-Log) no debug messages appear, I only get
lines like these:
[Wed Dec 3 10:05:12 2008][Notice][Kernel::System::Auth::LDAP::Auth] User:
username (CN=changed,OU=to,OU=protect,DC=the,DC=innocent) authentication ok
(REMOTE_ADDR: 172.17.xxx.xxx).
[Wed Dec 3 10:05:12 2008][Notice][Kernel::System::User::GetUserData]
Panic! No UserData for user: 'username'!!!
In my apache's error log I seem to get some debug output, e.g.:
Debug: Config.pm ->Get('CGILogPrefix') --> OTRS-CGI
Debug: Config.pm ->Get('SystemID') --> 01
Debug: Config.pm ->Get('LogModule') --> Kernel::System::Log::File
Debug: Config.pm ->Get('LogModule::LogFile') --> /var/log/otrs/otrs.log
Debug: Config.pm ->Get('LogModule::LogFile::Date') --> 0
Error: Config.pm No value for 'LogModule::LogFile::Date' in Config.pm
found!
...
...
...
Debug: Config.pm ->Get('Frontend::Output::PostFilter') -->
Error: Config.pm No value for 'Frontend::Output::PostFilter' in Config.pm
found!
Debug: Config.pm ->Get('Frontend::Output::PostFilter') -->
Error: Config.pm No value for 'Frontend::Output::PostFilter' in Config.pm
found!
These are the last lines of the debug output. Although there are some
errors, these seem not to be critical, since I am able to log in as admin.
I actually would expect the debug mode to give me a little debug output on
what actually happens, not only on how it was able to load the
configuration. Is there something wrong with my debug output?
Kind regards,
Lukas Barth
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