Glaab, Achim a écrit :
Hi,
is there a possibility to config the following feature?
Out Users are getting informed about the status of their tickets, they
put into OTRS.
Is there a possibility to add an input item to the customer ticket form,
so that the customer can add an emailaddress, which is also informed
about any status changes of the ticket?
I think this is already available. See the options in the Queue.
Customer Move Notify:
Customer State Notify:
Customer Owner Notify:
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