Hi Amedee OTRS in this case does nothing but work as intended. The old ticket must be left in the data base for
a) revision causes and b) as a reference for searches. How else are you gonna find the merged ticket if you only got the ticket# of the emptied one? Since 'merged' is a state (type 'closed') on its own, it's easy to exclude merged tickets from queries anyway. So where do you find those tickets 'displayed'? Greez Daniel -----Ursprüngliche Nachricht----- Von: [email protected] [mailto:[email protected]] Im Auftrag von Amedee Van Gasse Gesendet: Dienstag, 16. Dezember 2008 19:07 An: User questions and discussions about OTRS. Betreff: Re: [otrs] merging tickets leaves old ticket On Thu, November 27, 2008 10:57, Amedee Van Gasse wrote: > On Mon, November 3, 2008 16:53, Ugo Bellavance wrote: >> Amedee Van Gasse a écrit : >>> On Mon, November 3, 2008 15:20, Ugo Bellavance wrote: >>>> Amedee Van Gasse a écrit : >>>>> Hello, >>>>> >>>>> When I merge one ticket into the other, the old ticket is changed to: >>>>> (for example) >>>>> >>>>> >>>>> Merged Ticket 2008102110000024 to 2008102110000015. >>>>> >>>>> >>>>> OTRS version is 2.3.2. >>>>> >>>>> Is this normal behavior? I have used OTRS in the past, and then it >>>>> didn't leave any trace of the old ticket after a merge. (except of >>>>> course in the new ticket) >>>>> >>>>> If this can be turned off, how does that work? >>>> I agree... I think that once it is merged, the contents of the source >>>> ticket should be copied in the destination ticket and the source >>>> ticket >>>> should not be displayed anymore. >>>> >>>> Ugo >>> >>> Thank you Ugo. >>> So now my question is: how can I make OTRS work that way? >> >> I guess the best way would be to create a bug in the bugzilla... > > Hello, > > I reported a bug in the bugzilla on 7/11, what should I do next? http://bugs.otrs.org/show_bug.cgi?id=3437 _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
